Returns & Custom Orders
Return and Exchange Policy
Thank you for your purchase! I take great pride in my craftsmanship and aim to provide quality products that you'll love. If for any reason you are not completely satisfied with your item, please don’t hesitate to reach out to me within 14 days of receipt. I’m more than happy to assist you with an exchange or return (excluding shipping fees).
Exchanges: To ensure a smooth process, I kindly ask that you return the original item in its original condition and that it be shipped back within 14 days of receiving your order. Once I receive it, I’ll be glad to send out your exchange at your expense, using a postal tracking number for your convenience.
Return Requests: If you would like to initiate a return, please contact me to arrange the return within 14 days of delivery. All returns must be in brand new condition, unwashed and unworn. Returns need to be postmarked for return within 14 days of receiving your order. During the holiday season, this window is extended until January 15th to accommodate gift exchanges.
Important Note: Please understand that some items are not eligible for return or exchange, including: - Custom or personalized orders - Special size, fabric, or closure requests
Return Conditions: Buyers are responsible for the return postage. To ensure a successful return, please send items in their original packaging or similar protective packaging with all tags attached. This means hats need to be shipped in a box, not crumpled up and thrown into a shipping bag. Unfortunately, I cannot accept returns of hats that were shipped in paper envelopes, as this may compromise their shaping and condition. If a return arrives in unacceptable packaging and is not in its original condition, either damaged due to shipping or with signs of obvious wear, the item will be put in my sale bin, and will issue a refund will be issued based on the sale bin price (for example, a 5-panel hat would be refunded at $25). Thank you for understanding the importance of proper packaging for handmade items!
Purchases made at REI or Kingdom Trails:
Unfortunately, I cannot accept returns or exchanges on purchases made through other retailers. Please refer to their individual store return policies for guidance.
Purchases made at in-person events/ markets:
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Purchases Made at In-Person Events/Markets: Thank you so much for supporting our small business at our in-person events! We really appreciate each and every one of you. We want to let you know that all purchases made in person are final sales. Many of the items you see at these events are truly one-of-a-kind or made in limited quantities, and they often aren’t available in our online shop. By choosing to purchase an item at the event, you’re not only taking home something special but also helping us maintain a variety of unique offerings for future customers. Because our inventory is so limited and each piece is made with love, we ask that you try things on and carefully consider your selections before making a purchase. We truly value your understanding as a small business, as returns can be a bit challenging given the nature of our offerings. If you have any questions or need assistance, please don’t hesitate to reach out. Thank you for being part of our community!
Purchases Made at In-Person Events/Markets: Thank you for supporting our small business at our in-person events! We want to remind you that all purchases made at these events are final sales. Many items are one-of-a-kind or made in limited quantities and aren’t available in our online shop. By purchasing at the event, you’re not only taking home something special but also allowing us to keep our selections unique for future customers. We kindly encourage you to try items on beforehand and make thoughtful choices. We appreciate your understanding, as handling returns can be challenging for us as a small business. If you have questions or need help, please reach out. Thank you for being a valued part of our community!
Return Policy for In-Person Purchases: Thank you for shopping with us at our in-person events! Please note that all purchases made at these events are final sales. Many items are unique or made specifically for that event, or are in limited quantities, and they are often not available in our online shop. Once you make a purchase, you take home something special while also helping us maintain a diverse selection for future shoppers. We encourage you to try on items and make thoughtful decisions prior to purchase.
Questions or Concerns? Should you have any questions, concerns, or issues with your order, please feel free to contact me at ministry.of.culture.designs@gmail.com.
I aim to respond as quickly as possible, but it may take a couple of days depending on my workload. Please be patient, I am only one person trying to do it all!
Thank you for your support and understanding!
Sizing & Custom Orders
Sizing:
Our adult hats generally measure 22 1/2 and can be extended about 1" more around with the back closure. Some fabrics do have more stretch than others and, therefore, can vary slightly in fit. Ki’s hats measure approximately 19” and can extend up to 21 1/2”. Please keep in mind that all of the hats are individually made, and the print layout on your hat might vary slightly from what is shown in the picture.
Custom Orders:
I am currently not accepting custom orders, as I am gearing up for the outdoor summer show season. Small requests, such as for a different color snapback or string color can be accommodated, depending on your order. Please feel free to contact me prior to placing your order to find out if this is possible for your order.
Depending on our availability, larger versions of hats and custom-size orders can be made on request. For one-of-a-kind/ custom orders, hats start at $84+ each. The total cost will depend on: the fabric type, style, type and amount of customization, and necessary pattern alterations. Generally, I am not able to take orders for custom fabrics and/or colors that I don’t normally have on hand. To help you take measurements, further instructions can be found below. It is important to measure correctly the first time, as custom orders are not refundable or eligible for exchange.
How do I Place a Custom Order?
Please use the “Contact Us” tab on the website to send me a request. In your message, please include your desired hat style, fabric choice, measurements (if you want a custom size), and any other details about when you would like with your request for a custom order.
How to measure your head circumference?
- you will need a cloth measuring tape or a piece of string and a ruler.
It is best to take your measurements in front of a mirror so that you see where the measuring tape is sitting when you measure. You want to measure from the center of your forehead, around the back of your head, and back to the center of your forehead, at approximately the same place a hat would sit just above your ears. Then measure the distance over the top of your head from ear to ear, starting at where you would like the hat to sit on your head. For example, if you are someone who wants the hat to sit down lower, behind your ears, you will want to start your measurement there and end it in roughly the same place on the other side, rather than measuring from the top of your ear.
***Generally, belts on bags can be adjusted to your size request. Please include that info in the notes when you place your order.***